ד"ר חנה מדלר-לירז

Dana Yagil, Hana Medler-Liraz, Run Bichachi, Mindfulness and self-efficacy enhance employee performance by reducing stress, Personality and Individual Differences, Volume 207, 2023, 112150

Seger-Guttmann, T., & Medler-liraz, H. (2022). Flirting in service encounters: does the server’s sex matter? Journal of Services Marketing.

Hana Medler-Liraz, Tali Seger-Guttmann, The joint effect of flirting and emotional labor on customer service-related outcomes, Journal of Retailing and Consumer Services, Volume 60, 2021

Medler-Liraz, H. (2020), "Customer incivility, rapport and tipping: the moderating role of agreeableness", Journal of Services Marketing, Vol. 34 No. 7, pp. 955-966.

Seger, T., & Medler-Liraz, H. (2020). Does emotional labor color service actions in customer buying?. Journal of Services Marketing, 34 (5), 683-696.

Yagil, D. & Medler-Liraz, H. (2019). The effect of customer social status and dissatisfaction on service performance. Service Business, 13, 153-169.

Medler-Liraz, H. & Seger, T. (2018). Authentic Emotional Displays, LMX and Emotional Exhaustion. Journal of Leadership and Organizational Studies, 25(1), 76-84.

Medler-Liraz, H. (2016). The role of service relationships in employees’ and customers’ emotional behavior, and customer related outcomes. Journal of Services Marketing, 30(4), 437 - 448.

Seger-Guttmann, T., & Medler-liraz, H. (2016). Does emotional labor moderate customer participation and buying? The Service Industries Journal, 36, 356 - 373.

Seger-Guttmann, T., & Medler-liraz, H. (2016). The Costs of Hiding and Faking Emotions: The Case of Extraverts and Introverts. The Journal of Psychology, 150, 342 - 357.

Medler-Liraz, H. (2014). Negative affectivity and tipping: the moderating role of emotional labor strategies and leader-member exchange. International Journal of Hospitality Management, 36, 63-72.