פרופ' טלי סגר גוטמן

Tali Seger-Guttmann, Shaked Gilboa, The role of a safe service environment in tourists' trust and behaviors–the case of terror threat, Journal of Hospitality and Tourism Management, Volume 55, 2023, Pages 187-197

Seger-Guttmann, T. and Medler-Liraz, H. (2023), "Flirting in service encounters: does the server’s sex matter?", Journal of Services Marketing, Vol. 37 No. 5, pp. 549-562.

Shaked Gilboa, Tali Seger-Guttmann,& Judith Partouche-Sebban, Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers’ reactions to terror scale (CRTS), Journal of Retailing and Consumer Services, Volume 64, 2022

Tali Seger-Guttmann & Karin Amit (2021) Who trusts whom? The case of immigrant service professionals, The Service Industries Journal

Hana Medler-Liraz & Tali Seger-Guttmann, The joint effect of flirting and emotional labor on customer service-related outcomes, Journal of Retailing and Consumer Services, Volume 60, 2021

Seger-Guttmann, T. & Medler-Liraz, H. (2020). Does emotional labor color service actions
in customer buying? Journal of Services Marketing, Vol 34 (5), pp: 683-696

Seger-Guttmann, T., Gilboa, S., & Partouch Sebban, J. (2020). ‘I live with terror inside me”: exploring customer’s instinctive reactions to terror. International Journal of Hospitality Management; 92 (accepted for publication-January2021).

Seger-Guttmann, T. & Medler-Liraz, H. (2020). Does emotional labor color service actions, in customer buying? Journal of Services Marketing, Vol 34 (5), pp: 683-696

Seger-Guttmann, T. (2019). Customer Irrational beliefs: A Scale Development and Validation. Journal of Retailing and Consumers Services, 49, 54-66

Gilboa, S., Seger-Guttmann, T. & Mimran, O. (2019). The unique role of relationship marketing in small service businesses’ customer experience. Journal of Retailing and Consumers Services, 51, 152-164

Seger-Guttmann, T., Vilnai-Yavetz, I., Wang, C., & Petuzzelli, L. (2018). Illegitimate Returns as a Trigger for Customers’ Ethical Dissonance. Journal of Retailing and Consumers Services, 45, 120-131.

Seger-Guttmann, T. & Medler-Liraz, H. (2018). Hospitality Service Employees' Flirting Displays: Does Flirting represents a new Form of Emotional Labor? International Journal of Hospitality Management, 73 (July), pp 102-107

Rosenbaum, M., Seger-Guttmann, T. & Mimran, O. (2018). The role of social incompatibility in customer discomfort, Journal of Service Management; 31(4); 815-837

Medler-Liraz, H., & Seger-Guttmann, T. (2018). Authentic Emotional Displays, Leader–Member Exchange, and Emotional Exhaustion. Journal of Leadership & Organizational Studies, 25(1), 76–84.

Rosenbaum, M.S., Baniya, R. and Seger-Guttmann, T. (2017), "Customer responses towards disabled frontline employees", International Journal of Retail & Distribution Management, Vol. 45 No. 4, pp. 385-403.

Tali Seger-Guttmann, Iris Vilnai-Yavetz & Mark S. Rosenbaum (2017) Disparate satisfaction scores? Consider your customer’s country-of-origin: a case study, The International Review of Retail, Distribution and Consumer Research, 27:2, 189-206

Seger-Guttmann, T., & Medler-Liraz, H. (2016). Does emotional labor moderate customer participation and buying? The Service Industries Journal: 36 (7-8), 356-373